Refunds & Returns
All Products
How do I start a return?
To request a return, please submit your information through our return portal here.
What is your return policy for online orders?
You may return your MedMassager.com purchase within 30 days of the order date. Returned items must be clean, include all original accessories and packaging, and return shipping will be deducted from your refund. View our full return policy here.
Can I return my product if it has been used?
Yes, used MedMassager devices may be returned as long as they are clean, undamaged, and include all original accessories and packaging.
When will I receive my refund?
Refunds are typically issued within 5–10 business days after your returned item is received and inspected.