Add an extra peace of mind to your MedMassager experience.
Your MedMassager is a significant investment in both your health and your future. It's by far the most effective massage equipment available for both clinical and home use and is designed for a lifetime of impactful performance.
Whether you use your massager for relaxation or for pain management, our extended warranties offer a range of fixed-price coverage options so you can select the plan that best fits your needs and your budget. No matter what coverage plan you choose, you’re guaranteed quick service and “no hassle” warranty support from our MedMassager product experts.
Our focus when designing and building your massager is to ensure safe, reliable performance from your massage equipment. However, we cannot warranty failures due to abuse, misuse, accident, natural disasters, or unauthorized alteration, repairs or modifications. The warranty also does not cover any accessories purchased for your massager.
Our commitment to you:
Every new MedMassager unit comes with the incredible 1 year full replacement warranty (Bronze warranty) at no additional charge. There is no need to register for this standard warranty, just be sure to retain and keep your proof of purchase should you ever require service.
Just like the Bronze standard warranty, the extended Silver and Gold warranty plans assure you of comprehensive protection against unexpected product failures.
Within the applicable coverage period, we will repair or replace your massager. In order for MedMassager to provide proper warranty support, you may be required to provide proof of purchase documents, as well as any warranty purchase documentation. You may also be asked to provide MedMassager with specific information regarding symptoms, failure or defect that prompted the request for warranty service.
If, during the warranty period, you decide to sell your unit, the remainder of the extended warranty may be transferred to the new owner by notifying MedMassager in writing. Such notifications must include complete address information for both the original owner and the new buyer.
Please note that warranties are per product. If you purchased a Foot and a Body Massager, you must register these separately.
All MedMassager Factory warranties are subject to the following conditions: Coverage on all Extended Warranty plans begins on the original product purchase date . Warranty must be registered within 30 days of product purchase. These warranties are limited to 3 full replacement events during the life of the warranty. After 3 full replacement events, your will be charged $59.95 per repair event. These factory warranties do not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, abnormal wear and any other conditions that are beyond the control of MedMassager. MedMassager shall not be responsible for any type of incidental, consequential or special damages. This includes but is not limited to those implied warranties of fitness and merchantability, which is limited in the total duration of one year from the original purchase date. You will be responsible for all shipping costs to and from the repair facility. These plans are not valid on products used for commercial purposes, public, rental or communal use. Please contact the MedMassager Service Center and enquire about our Factory Commercial Warranties.