Advice and answers from our team

Every unit includes a 1-year full replacement warranty at no additional charge.

Plan upgrades are available here.

Within the applicable coverage period, we will repair or replace your massager if you have experienced any failures or defects.

You may be required to provide proof of purchase documents, as well as any warranty purchase documentation. You may also be asked to provide MedMassager with specific information regarding symptoms, failure or defect that prompted the request for warranty service.

These factory warranties do not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, abnormal wear and any other conditions that are beyond the control of MedMassager. MedMassager shall not be responsible for any type of incidental, consequential or special damages. This includes but is not limited to those implied warranties of fitness and merchantability, which is limited in the total duration of one year from the original purchase date.

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