Warranty
Information about warranty policies and voidances.
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Advice and answers from our team
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What's not covered in my warranty?
Our focus when designing and building your massager is to ensure safe, reliable performance from your massage equipment. However, accidents do happen and to that end, we cannot warranty failures due to abuse, misuse, accident, natural disasters, unauthorized alteration, repairs or modifications. The warranty also does not cover any accessories purchased for your massager.
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Can I transfer my warranty to a new owner?
If you decide to sell your unit during the warranty period, the remainder of the extended warranty may be transferred to the new owner by notifying MedMassager in writing. Such notifications must include complete address information for both the original owner and the new buyer.
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How can I purchase a warranty?
Every unit includes a 1-year full replacement warranty at no additional charge. Plan upgrades are available at MedMassager.com/warranty
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