Refunds & Returns
Information on our return and refund policy, as well as our trade-in program.
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Advice and answers from our team
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Trade-In: $100 Credit
At MedMassager, we are constantly upgrading and improving our products. We want to give you the best massage experience and are always striving for enhancements to make that happen. Many improvements to the design and functionality of our massagers come from practical, real-world suggestions from our valued customers, such as yourself.
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Return Policy
You may return your MedMassager unit within 30 days of purchase unopened and unused for a full refund. For units that have been used, we charge a 15% fee.
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Can I return my MedMassager if it's been used?
Our MedMassager units are personal-use items and cannot be resold as new once opened. As such, a full refurbishment is required by our engineering team on all opened and returned goods. You may return a used device for a refund up to 30 days after purchase for a 15% fee.
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