Advice and answers from our team

Product Questions

Detailed information about using the MedMassager devices.

21 articles found in this collection.

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Med Massager is dedicated to providing a better and healthier lifestyle through our innovative products that are sure to provide soothing relief for years to come. Our products have been built with the highest quality craftsmanship to exacting standards.

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Do you have 220-240V options?

Yes, we have 220-240V options.

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How much do the MedMassager machines weigh?

The foot massager weighs 12 lbs and the body massager weighs 3.9 lbs.

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How should I clean my MedMassager?

We suggest using anti-bacterial baby wipes or any other non-bleach cleaner.

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Can I use the MedMassager with a power inverter in the car?

Yes. We recommend using a 300W power inverter to with a power interruption switch for either the foot or body massager. Use safety caution when using any MedMassager device while in a vehicle.

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Does the MedMassager have a heating option?

The MedMassager does not create artificial heat, though you may feel a warm sensation in the areas of use from increased blood circulation.

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How much weight can you put on the MedMassager devices?

The foot massager is able to withstand up to 600lbs of pressure if placing the feet or calves on the massager. The MedMassager is not designed to be stood on, and standing on the devices will cause irreversible damage that will void any warranty.

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Can I leave the MedMassager running when not in use?

We recommend that you switch your MedMassager device off and unplug it from the wall whenever not in use.

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What are the 6 legs under the MedMassager for?

The MedMassager has a unique 6 foot design to allow stability and traction while in use, as well as a special curved design that allows the massager to rock back and forth for a better massage experience. Check out our uses & techniques section to learn more about how to get the most out of your massage device.

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What is the bar on the top of my MedMassager foot massager for?

The “Arch Bar” is specifically designed to massage the inside of your foot's arch when using barefoot. This addition provides direct stimulation to the plantar tendon and can help alleviate the pain and foot cramps associated with plantar fasciitis. In addition, the arch bar can also be used to massage the bottom of your toes and for direct stimulation of the heels.

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How long has MedMassager been on the market?

After years of direct-sales to medical doctors and physical therapists, we made our massagers available to the public for in home therapy within the past decade. To find more about our story, click here.

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What is the difference between FDA certified and FDA approved?

MedMassagers are FDA certified as “medical massagers for physical medicine” which is a Class I (minimal risk) device and is exempt from FDA approval measures.

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Why is my foot massager making a buzzing sound while powered off?

When turned off, the MedMassager foot massager remains in stand-by mode to allow immediate use on any power level, from 1-11. We recommend that you unplug the device from the wall outlet when not in use.

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What level of intensity should I use?

Although all levels of intensity on the MedMassager are safe, you should use caution and consult a doctor if you're prone to blood clotting or have internal devices such as a pacemaker.

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What is a TENS unit and how can it help pain?

TENS is an electrical stimulator of the skin that helps reduce pain by producing stimulating electrical waves, relaxing muscles and blocking sensations of pain in an area. See our accessory list to view excellent quality and reasonably priced TENS units.

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Can I cross my legs while using the foot massager?

It is not recommended to cross your legs while using the MedMassager foot massager. Putting pressure on the back of the knee of the crossover leg can negatively effect circulation.

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What makes oscillations better than vibrations?

Oscillations are circular movements as opposed to up and down vibrating movements of less complex massage devices. The oscillating movement stimulates the circulation with a smoother, more comfortable method which in turn relaxes the muscles as circulation is increased.

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Can I wear compression socks while using the MedMassager on my legs?

Yes, but if you are using compression socks due to being prone to blood clots we do not recommend using the MedMassager on your legs.

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Should I use the MedMassager barefoot, or with shoes on?

The stimulation of the MedMassager is stronger without shoes or socks, but you will get an increase in circulation either way. We recommend to find what's most comfortable for yourself.

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Can I use the MedMassager on animals?

MedMassagers can be effective to help relieve pain and discomfort from arthritis and muscle spasms in large mammals such as dogs, horses, and cows. Consult your veterinarian before attempting to use at home medical devices on your animal.

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How long should I use the MedMassager?

While you can use the MedMassager devices several times a day, the body massager can should only be used for up to 30 minutes at a time, and no more than 15 minutes at a time in a single area. The foot massager can be used for up to 30 minutes at a time.

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